passingwindagain

the wind and i just come and go

Category: Writing and Language

What I learned from my early career path (note – some sarcasm may rear it’s head)

HORNBURG THANK YOU CARD

I love the language of business today.  “I will “reach out” to her and find out what’s going on with that. ”   Well, you could do that, or you could just contact her.  “Reach out” for me lands somewhere between the Four Tops (Reach Out I’ll Be There) and a 1950’s camp meeting my Mother dragged me to,  (literally in a tent) where we were told GOD was reaching out to us to be save us, which he was in no way obligated to do.   If my memory serves me correctly, it was later quietly whispered that the only “reaching out” the evangelist was doing was into people’s pockets, because none of the claims about where the offering money was going to were true, he was just pocketing it and moving on.

I love the little lies our business forays expose us to.  Do any of these ring a bell?  My little cynic’s bell goes off when I hear, “Your call is important to us” – to which I can be heard muttering “If it’s so important, then answer the damned phone!”  And following right on in lockstep is the classic “This call “may” be monitored for quality and training purposes.” Hello!  Do you really think it’s Mr. Stupid calling?  You’re monitoring calls so you have a record of what was said, and to make sure the $10 an hour call center person doesn’t make any statements that aren’t on the script.  So please, don’t make it sound like you are inconveniencing me for my own benefit.

Everything – and I do mean everything, in business to day is driven by loss prevention, and failing that, loss control, in the hope that, if the worst happens – like a damage claim or lawsuit, that we can keep the ball low enough in the strike zone to keep the ball in the park.  In other words, our lawyer can beat your lawyer, and if not, at least keep the number of zeroes to the left of the decimal point in a reasonable range.  Business speech is so stultified by scripts and talking points we’ve lost the ability to have a conversation. That’s sad.  They’ve made it hard.  Did you ever try to slam down a cell phone on the receiver?  That probably never did any good, but the emotional release would hold you over till you could find a cold beer.

Many years ago, a man who I greatly respected asked me if I could help him with straightening out his medicare bills.  In his late eighties at the time, I tried to carry on a conversation with the “Customer Service” person.  This man built a business on service, and a great deal of what my life is like today, I owe to him.  It broke my heart to hear him tell of how rude the CSR’s were when he didn’t instantly understand their industry jargon and pre-defined terms.  Together, we got it handled.  When I left him, we paused for a moment in the doorway of his home, and he said, “Johnny, someday someone will figure out that Customer service does not consist of  an 800 number and a roomful of rude people, and when that happens, someone will make a lot of money doing what we used to take for granted.”

People Design Their Lives Around Unverifiable Ideas Masquerading as Absolute Truth

The title of this post comes from my youngest daughter, Katie, who is a pretty good scribbler in her own right, being the only person I know who actually makes pretty decent money writing stuff for other people. With a masters degree in English (rhetoric) and a job as an editor, now ten years on – she’s built up some credentials, particularly with her proud dad, so this line hit me like a ton of bricks, because even though I changed it a little, it still reflects an insight I have never been sure that we shared.

Combined with my recent reading, listening and re-reading a book called Zealot by Reza Aslan, an American of Middle Eastern descent who was raised as a casual Muslim, converted to Christianity in his teens, later began to question the details of scriptures of the ancient faiths, and returned to his Muslim roots, and my own skepticism, her statement was timely. For those of you who don’t know all of the gory details of my upbringing, I was raised in a home where conflict was the centerpiece, and religion was a good part of that conflict. My mother was a converted Catholic, converted only by virtue of the fact that she married my dad, and the only way she would have been accepted into my paternal grandparents orbit was to convert to something Protestant. My dad was pretty ambivalent about religion – he had opinions, but pretty much kept to himself. His father was a respected preacher and teacher and Bible scholar in an obscure Adventist sect called the Church of God of the Abrahamic Faith, now based in Morrow, GA.

Armed with an undergraduate degree in History and a burning curiosity for family history and research, I know the inaccuracies of transcribed, translated and oral histories even after a generation, let alone centuries – when compared to the factual, documented records set down at the time. Let me provide an example: My work-study job at WSU-Oshkosh was as a research assistant for Dr. Robert Chaffin, who was writing a thesis on the trans-Appalachian migration in North America after the American Revolution. This was prior to the age of the Personal Computer and the internet, so research was laborious, and slow, because it was dependent on inter-library transfers of books, documents and manuscripts. When, a few years later I began researching my family’s history, the short answers from my dad’s sisters was that their great grandfather had gone west on the Oregon Trail and was never heard from again. In other words, “Shut up, kid.” “Leave it alone, kid”.

From my research, I knew that over 98% of adult pioneers who struck out on the trail west reached there destinations, and of those who died, a high percentage were mothers who died in childbirth. Old John B. didn’t qualify, so I knew there was a very good chance that he was out there. When I finally did find him in the records of the State of Washington, and was able to contact another family member who was also researching his line, he told me that all of John B.’s children back east had died along with their mother during the potato famine in Iowa. When I carefully pointed out that if that had been the case, my great grandfather, Thomas Hamilton Lindsay would have been among that group and we would not be having this conversation. He mumbled something and hung up – I assume he hung up because the facts required him to change his view of an unverified idea masquerading as absolute truth. (Truth was that the potato famine about that time was in Ireland, and the disease that killed Margaret Norman Lindsay was cholera, which was epidemic anywhere there was standing water). His published records on the internet remain unchanged 20 years later, even though I am in regular contact with other family members from his second family that he raised after his first wife died in Iowa. Soooo… when we are sitting around 60-70 years later writing an account of the “facts” surrounding Jesus death, crucifixion and supposed resurrection, is it reasonable to claim divine inspiration to make it factually true, or at least believable?

There are hundreds of Christian denominations, sects, and even cults thundering that they have the answer, or that they are right – all people of good will, honest in their intentions, but some or all of them MUST be wrong! I know alot of people (in the unlikely event they would read this) whose heads would explode because I am skeptical. I am not a non-believer, but I am skeptical of what quite possibly are man-made “facts” which we are asked to take on “faith”.  Every time I’ve tried to swallow something whole, it hasn’t turned out well.   Multiple conferences of less than pious men over hundreds of years conferencing about what is “in” and what “isn’t” like fifth graders trading baseball cards is a little dubious.  Most of our images were painted on  walls and ceilings of churches and convents and abbeys  in the middle ages by guys who weren’t necessarily the church’s favorite sons.

Everybody believes what they feel they want to based on what they need.  I’m good with that.  But I’m trying to figure this out for the last sixty years because I’m honestly curious,  and I have a problem with concentration anyway.  So don’t confuse me with what you believe to be undisputed (if unverified) truth when the guy sitting next to you thinks you’re nuts.  Not everybody can be, or is “right”.  A man whom I consider pretty smart once said to me, “It may be a truth, but “the” truth is another matter.”  I spent thirty five years in the insurance business, and all you have to do to learn about different versions of the truth is read depositions in a civil case, or interviews from an accident report.  My Catholic friend Fred says the hottest fires in hell are reserved for the skeptics and the unsure.  I hope he’s wrong, but I respect him for who he is, and that he can accept and be disciplined in his beliefs.

So these are my terms.  Believe what you believe based on what you need.  I might well ask you some questions – but I might not.  If I do, it will have to be an honest discussion.   I’m really curious.  It seems like there should be something more, but like someone else said to me, no one wonders where we were before we were born, why is it so hard to believe that we just go to dust when we are done living.   Can we just not humble ourselves sufficiently to believe it is just, well… over?  Conversing with my dad a few weeks before he died, I was curious how he, a preacher’s kid, the son of a man who by all accounts could bring down thunder when he was preaching a sermon, viewed what came next, knowing full well he was at or near the end.  “Well, Johnny, I’m not sure, but I have a great curiosity for what comes next.  I’m pretty sure we just go to sleep.  Like everyone else, I’m not afraid of dying, it’s the process.”

 

HYPERBOLICSYLLABICSESQUEDALYMISTIC

This is supposed to be an essay about hyperbole, and how it sometimes just annoys the hell out of me. For some reason, thinking about hyperbole and the way it is often abused caused me to think about the title word of a “song” from Isaac Hayes 1969 album, “Hot Buttered Soul”. Still one of my favorites, it was one of those things that didn’t exactly sit well at home, even though by then I had been gone for almost three years, give or take. But Isaac, did you need all that? It’s great music – let it ride.

I am very fortunate to have had a series of teachers of English, Composition and Literature that had high expectations. They rotated in and out of my life from grade school through college, and I think I came away with a firm grip on the English language. My background, working class, blue collar, living next to the railroad tracks, and virtually “growing up” in the business end of an auto repair shop, taught me some things (and some words) that I’m not necessarily proud of, but let’s just say that if somebody erupts with a string of cuss words, I can translate for anyone who’s interested.

The working guys I’ve known – and I’ve known alot, are generally pretty creative when it comes to composition of their profanity. More than a few times I couldn’t help but laugh with a frustrated mechanic who came up with a magnificent description of a burned out truck clutch, even though it probably cost him a few extra minutes in the confessional. I think most of us are pretty good about using the words we have to get through our daily obligations, and therein lies my frustration: the people who insist on using words that the rest of us know about, but wouldn’t necessarily use in everyday conversation – and are in most cases, unnecessary.

Example: A middle aged co-worker who, when I appeared angry over something, asked me why I was so “vexed” – Really? We were in the warehouse of a fastener distributor, and I was hacked about somebody (him) not carrying their weight on the job, which was putting one of my customers behind the 8-ball. Vexed was not a word that would jump right out at that moment. “Magnificent” is another. Something needs to be pretty good to bring it up to “magnificent”. I’ve seen the Grand Canyon, Waimea Canyon, the Jungfrau in the Alps and all of those rise up to meet “magnificent”. Oh, and Secretariat. That was one “magnificent” horse. Those things don’t come up in conversation much, though.

Good, solid wordcraft is what I’m after. If you have to sit and think about what word to use, maybe just let it be, and use whatever popped up first. Its easier for all of us that way.